Terms and Conditions of Sale and Complaints
Basic information
These terms and conditions apply to contracts concluded remotely in the e-shop www.5005leather.com between the seller and the buyer pursuant to Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Contract Concluded at a Distance.
The Seller is: 5005, s.r.o., Dunajský Klátov 610. 93021 Dunajský Klátov, ID No.: 47041641, VAT No.: SK2023722954 tel. 0907 543 944, e-mail: info@5005leather.com.
The buyer is a consumer, i.e. a natural person who does not act within the scope of his/her business activity of employment or profession when concluding and performing a consumer contract. Purchases made by a business entity are governed by the Commercial Code No. 513/1991 Coll.
The supervisory authority for consumer protection is the SOI Inspectorate for the Bratislava Region, Prievozská 32, p.o. box 5,820 07 bratislava 27.
Order and conclusion of the contract
Sending a completed order by the buyer is considered as a proposal to conclude a contract under the Civil Code, based on the seller's offer in the e-shop. The conclusion of the contract occurs upon confirmation of the order by the Seller.
Prices of goods
All prices of products in the e-shop are final, including all taxes. The Seller is not subject to VAT. The price of the product does not include delivery costs. These are also indicated in the shopping cart before the order is completed, where the buyer also sees the total price of the order, including delivery costs.
Shipping options
The Seller provides the following shipping options for delivery within the Slovak Republic:
DPD courier service: 5,50 €.
DPD:
Courier service: 15,50 €.
Delivery to other non-EU countries:
Courier service: 35 €.
The buyer can also pick up the goods in person at the workshop at 610 Dunajský Klátov, 930 21 Dunajský Klátov at a time to be agreed.
Payment for the goods
The Seller accepts payment for the ordered goods in the following ways:
- payment by bank transfer
- payment on delivery - cash on delivery
- Paypal
- Payment by credit card - GP
Delivery of goods
The delivery time is indicated with the product.
The delivery time for custom-made products is determined individually.
In case of payment in advance, the seller sends the goods only after the payment has been credited to the seller's account.
The goods shall be deemed to have been accepted by the Buyer when the Buyer or a third party designated by the Buyer (excluding the carrier) has accepted all parts of the ordered goods, or if
the goods ordered by the Buyer in one order are delivered separately, at the moment of acceptance of the goods which have been delivered last,
(b) delivers goods consisting of several parts or pieces, at the time of taking delivery of the last part or piece,
(c) he supplies goods repeatedly over a specified period of time, at the time of acceptance of the first of the goods supplied.
Complaints Procedure
The Seller shall be liable for defects in the goods upon receipt by the Buyer.
The warranty period for the goods is 24 months, which runs from the receipt of the goods by the buyer. The warranty period for custom-made items is 24 months. If a period of use is indicated on the item sold, its packaging or the instructions accompanying it, the warranty period shall not expire before the expiry of this period.
The warranty certificate shall be issued at the request of the purchaser. The proof of purchase shall be sufficient to make a claim.
If the goods have a defect that can be remedied, the buyer has the right to have it remedied free of charge, in a timely and proper manner. The seller is obliged to remove the defect without undue delay.
However, the buyer should not continue to use the item on which the defect has been discovered. If the defects occur after the purchase, they must be pointed out without undue delay after the defect has been detected, at the latest before the expiry of the warranty period. After the expiry of the warranty period, the right to make a complaint shall cease.
Wear and tear characteristic of the material or use is not considered a defect (e.g. wear and tear which naturally changes the appearance of the product).
Goods made to order or personalised goods (hot stamping, laser engraving) cannot be returned or exchanged when the goods have been made and delivered according to the offer or agreement between the seller and the buyer.
The Seller may always replace the defective item with a faultless one instead of removing the defect if this does not cause serious inconvenience to the Buyer.
Liability for defects shall be exercised at the Seller's registered office. However, if the warranty certificate indicates a warranty service that is at the Seller's location or at a location closer to the Buyer, the Buyer shall exercise the right to repair at the warranty service. The warranty service is obliged to carry out the repair within 30 days at the latest.
If a replacement is carried out, the warranty period starts again from the receipt of the new item.
The settlement of the complaint shall be understood as the conclusion of the complaint procedure by handing over the repaired product, replacement of the product, refund of the purchase price of the product, payment of a reasonable discount on the price of the product, a written invitation to take over the performance or a reasoned refusal.
When a complaint is made, the Seller shall determine the method of handling the complaint immediately or, in complex cases, no later than 3 working days from the date of the complaint, in justified cases, in particular if a complex technical assessment of the condition of the product or service is required, no later than 30 days from the date of the complaint. Once the method of handling the complaint has been determined, the complaint shall be handled immediately; in justified cases, the complaint may be handled later; however, the handling of the complaint shall not take longer than 30 days from the date of the complaint. After the expiry of the period for processing the complaint, the buyer has the right to withdraw from the contract or has the right to exchange the product for a new product.
Return of goods - withdrawal from the contract without giving a reason
The buyer is entitled to withdraw from the contract without giving any reason within 14 days from the date of receipt of the goods. This right can only be exercised by the consumer.
The goods shall be deemed to have been accepted by the buyer at the moment when the buyer or a third party designated by the buyer, with the exception of the carrier, accepts all parts of the ordered goods, or if the buyer or a third party designated by the buyer
the goods ordered by the buyer in one order are delivered separately, at the moment of acceptance of the goods which were delivered last,
(b) delivers goods consisting of several parts or pieces, at the time of taking delivery of the last part or piece,
(c) he supplies goods repeatedly over a specified period of time, at the time of acceptance of the first of the goods supplied.
The buyer may also withdraw from the contract, the subject matter of which is the delivery of the goods, before the withdrawal period has begun.
The buyer may not withdraw from the contract, the subject of which is:
The sale of goods made to the consumer's specific requirements, custom-made goods or goods designed specifically for one consumer.
The sale of goods enclosed in protective packaging which are not suitable for return for health or hygiene reasons and whose protective packaging has been broken after delivery.
The buyer may exercise the right of withdrawal in writing or on another durable medium (e.g. by email to info@5005leather.com).
The right of withdrawal may also be exercised by sending a withdrawal notice on the last day of the 14-day period.
Upon receipt of the notice of withdrawal, the Seller shall reimburse the Buyer within 14 days at the latest for all payments received from the Buyer under or in connection with the Contract, including transport, delivery and postage costs and other costs and charges. The Seller shall refund the payment in the same manner as the Buyer used for its payment. The Buyer may also agree with the Seller another method of refund.
The Seller shall not be obliged to reimburse the Buyer for additional costs if the Buyer has expressly chosen a method of delivery other than the cheapest normal method of delivery offered by the Seller. Additional costs means the difference between the cost of delivery chosen by the Buyer and the cost of the cheapest normal method of delivery offered by the Seller.
Upon withdrawal from the contract, the seller is not obliged to refund the buyer before the goods are delivered to him or until the buyer proves that the goods have been sent back to the seller, unless the seller proposes to collect the goods in person or through a person authorised by him.
The Buyer shall, not later than 14 days from the date of withdrawal from the Contract, send back the goods or hand them over to the Seller or to a person authorised by the Seller to take delivery of the goods. This time limit shall be deemed to have been observed if the goods have been handed over for transport no later than on the last day of the time limit.
In the event of withdrawal from the contract, the buyer shall bear only the costs of returning the goods to the seller or the person authorised by the seller to take delivery of the goods and also the costs of returning goods which, due to their nature, cannot be returned by post.
The Buyer shall be liable for any diminution in the value of the goods resulting from handling of the goods which goes beyond that necessary to establish the characteristics and functionality of the goods.
The buyer has the opportunity to test the functionality of the goods after delivery, but cannot use the goods if he withdraws from the contract. The buyer is required to handle and inspect the goods with due care during the withdrawal period.
Alternative dispute resolution
The buyer - consumer - has the right to contact the seller with a request for redress (for example, by e-mail to info@5005leather.com) if he is not satisfied with the way the seller has handled his complaint or if he believes that the seller has violated his consumer rights. If the Seller responds to this request in a negative manner or fails to respond within 30 days of sending it, the consumer has the right to file a petition for the initiation of alternative dispute resolution with an alternative dispute resolution entity (hereinafter ADR entity) pursuant to Act 391/2015 Coll. ADR entities are authorities and authorised legal persons pursuant to §3 of Act 391/2015 Coll. The list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk can be submitted by the consumer in the manner determined pursuant to §12 of Act 391/2015 Coll.
The consumer can also file a complaint through the alternative dispute resolution platform RSO, which is available online at https://ec.europa.eu/consumers/odr/main/index-cfm alternative dispute resolution can only be used by a consumer - a natural person who does not act within the scope of his business, employment or profession when concluding and performing a consumer contract. Alternative dispute resolution only applies to a dispute between a consumer and a seller arising out of or relating to a consumer contract. Alternative dispute resolution shall apply only to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for the initiation of ADR up to a maximum of EUR 5 including VAT.
Privacy Policy
Basic information
The website www.5005leather.com is operated by the sole trader Ladislav Soós, ID No.: 50551086, with registered office at Záhradnícka 6330/45, 92901 Dunajská Streda (hereinafter referred to as the "Operator"). Pursuant to the effective legislation on the protection of personal data (Act No. 18/2018 Coll. on the protection of personal data and on amending and supplementing certain laws), including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR"), Ladislav Soós is the controller of your personal data. The controller of personal data is the one who determines the purpose and means of the processing, simply put, the one who decides why and how personal data is processed.
Our contact details:
E-mail: info@5005leather.com
Address: Dunajský Klátov 610, 93021 Dunajský Klátov
Our establishments:
Dunajský Klátov 610., 93021 Dunajský Klátov
Type of personal data processed
We process the following personal data from each category:
Identification data, which primarily includes title, name, surname, residence, contact details, order history - data on individual orders;
Contact data, which includes email address, billing address, delivery address, telephone number, membership in our loyalty program;
Financial Data, which primarily includes payment card and bank account information;
Purchase Data, which primarily includes purchase details and order processing details (e.g. basket number, order number, amount to be paid, currency, discount if applicable, shipping method, number of items, product number, etc.); records of payments we have received from you (or payments you have received from us) and details of other products you have received from us and communications relating to your orders;
Technical Data, which primarily includes details of the devices you use to access our website, IP address, login details, username and password, browser type and version, time zone setting and location and information about the operating system you are using;
Preference data, which primarily includes information about your purchases, orders, interests relating to our products and then feedback you have provided to us.
Obtaining personal data
We obtain your personal data primarily from you when you enter your personal data on our website (e.g., when you fill out a form) or communicate with us, whether electronically, by mail, by telephone, or otherwise. This is particularly the case when
- You create an account or make a purchase on our website;
- you become a member of our loyalty programme;
- you contact us because you have a question or to report a problem (e.g. by phone or email).
We do not send newsletters.
We collect some information about you automatically. These include technical data about your device, data about how you use our website ("website usage data"), and data about when you do not complete an activity on our website (e.g. when you leave an item in your basket or do not complete your order). We collect this data using cookies, server logs and other similar technologies.
In some cases, your personal data is provided to us by third parties. This is primarily technical data from providers of analytics tools (e.g. Google), contact and financial data, and purchase history data from payment and delivery service providers.
Purpose of processing personal data
Setting up an account for a new customer:
category of processed data - identification, contact
legal basis for processing - for the performance of the contract
Processing and delivery of your order (including order status updates, payment processing and fraud prevention):
category of processed data - identification, contact, financial, technical
legal basis for processing - for performance of the contract
Communication with you (including sending you any information you request from us, information about changes to our terms and conditions and this privacy notice):
category of data processed - identification, contact, data about your preferences
legal basis for processing - for performance of a contract, legitimate interest
Processing and retention period of personal data
We will only process and retain your personal data for as long as is necessary for the purposes set out above or for as long as is necessary to comply with legal requirements. After this period, the personal data will be deleted or anonymised.
If we process your personal data on the basis of a legitimate interest, the processing will continue for as long as our legitimate interest lasts. You may object at any time to the processing of your personal data that is carried out on the basis of a legitimate interest. If you object to the processing of your personal data for marketing purposes (which includes profiling), we will cease processing your personal data for this purpose without further action.
The scope of the persons to whom the data are disclosed
We share your personal data with the following recipients:
with our suppliers (in the manufacture of leather products, primarily shipping companies, IT suppliers, , and possibly with other entities that provide us with their services;
We may be required by law to share your personal data with third parties (e.g. law enforcement authorities, etc.) under certain conditions. This is our legal obligation.
Method of processing and storage of personal data
The processing of personal data is carried out manually and automatically in electronic information systems, in electronic or paper form. Your personal data is primarily processed by our employees and processors. We have taken appropriate security measures (in particular technical and organisational) to protect your personal data against any accidental loss, destruction, misuse, damage, unauthorised or unlawful access. We have entered into relevant contracts with the processors who process your personal data for us as controllers so as to ensure adequate protection of your personal data. Employees and processors involved in the processing of your personal data are bound by confidentiality.
Your privacy rights
You may exercise the following rights at any time during the processing of your personal data:
Right of access. You have the right to obtain confirmation of whether and what personal data we are processing about you, including the right to obtain copies of the personal data we are processing.
Right to rectification and completion. If you become aware that the personal data we process about you is inaccurate or incomplete, you have the right to ask us to correct and update it.
Right to erasure. In some cases, you have the right to contact us to request the erasure of your personal data that we process. Please note that erasure of personal data cannot be carried out unless the processing is necessary.
Right to restriction of processing. In some cases, such as where you question the accuracy, lawfulness or our need to process your personal data, you have the right to ask us to restrict the processing of your personal data. If we comply with your request, we will restrict the processing of your personal data to the minimum necessary (and we will generally no longer actively process the data). We will record in our systems that the restriction applies to the data in question. If the restrictions are lifted and we intend to continue processing your personal data, we will inform you in advance.
Right to portability. You have the right to request that we transfer (in a commonly used and machine-readable format) your personal data that you have provided to us and that we are processing to a third party (another data controller) that you specify in your request. Please note that you can only exercise this right if we are processing your personal data on the basis of your consent or for the performance of a contract and the processing is automated.
Right to lodge a complaint with a supervisory authority. If you believe that there has been a breach of the obligations set out in data protection legislation, you have the right to lodge a complaint with the Data Protection Authority or another authority of a Member State of the European Union which is responsible for the supervision of compliance with data protection obligations.
Right to object
In addition to the above rights, you also have the right to object to the processing of your personal data. You may object where the legal basis for processing your personal data is the legitimate interest of the controller or of a third party (or where the legal basis for the processing is the performance of a task carried out in the public interest or in the exercise of official authority).
You may also object if we process your data for direct marketing purposes (based on a legitimate interest), including profiling, in order to find the most suitable and interesting offers for you.
If you object to the processing, we will no longer process your personal data until we can demonstrate compelling reasons for the processing which override your interests or rights and freedoms. If you object to processing for direct marketing purposes, we will stop processing your personal data for this purpose without further action.
If you decide to exercise any of the above rights against us, please write to us at the email or postal address above. Please note that if you exercise your right, we need to be sure of your identity. Therefore, in some cases we may ask you to provide proof of this.
If you exercise any of the above rights, we will inform you in writing without undue delay as to how your request will be dealt with.
Changes to information
We may modify or update this personal data processing information in the future. If we make changes, you will know this by, among other things, updating the date of the last modification set out at the beginning of this information. If we make changes that could have a significant impact on your privacy, we will also notify you by other appropriate means (e.g. email). We encourage you to read the privacy notice regularly to keep informed about how we process your personal data and how you can protect your privacy.
Last updated: 20 May 2024.